California dentists: Reminder regarding California Language Assistance Regulations

Q1 Word of Mouth newsletter 2024

The Department of Managed Health Care (DMHC) California Language Assistance regulation mandates that all health plans in California provide language assistance services to members with limited English proficiency (LEP). The regulation that requires all health plans to inform our contracted providers of the services each year, which was effective Jan. 1, 2009.

Our policies and procedures on California Language Assistance services information is located in your provider manual and on After logging in, click Provider Resources under Quick Links to access the Dental Benefit Providers of California PPO Provider Manual and the California DHMO Provider Manual. Review details and information on how to:

  • Train office staff on handling routine contact with LEP members
  • Access language assistance services for members of Dental Benefit Providers of California

As a contracted provider in California, you also have access to these services through our provider portal at Access to the California Language Assistance information is located at the bottom of the Provider Portal home page.