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Provider Online Academy

Welcome to Provider Online Academy. Explore our library of interactive courses, videos, state-specific trainings and tutorials that will help you navigate our provider portals, administer and learn about our dental plans and more.

Dental Provider Product Overview course

This course provides you with an overview of our Medicare, Medicaid and commercial products.

Take the course Dental Provider Product Overview course

Course categories

Learn more about all the online solutions to simplify the insurance process and drive operational efficiency.

Course spotlight

Signing Documents Electronically Using Adobe Acrobat

Learn how to electronically sign documents, whose signature is required and system requirements for best experiences.

Take the course Signing Documents Electronically Using Adobe Acrobat

Learn how you can save time, get better documentation and reduce paper by using our online self-service tools.

Course spotlight

UHCdental.com User Guide

Our portal provides robust digital resources when you need them. This course gives you an introduction and tour of our portal features.

Take the course UHCdental.com User Guide

Additional courses

Credentialing and Recredentialing with UHC Dental

Dental Care During Pregnancy
Learn about how a mother’s dental conditions affect the developing baby, and dental care considerations throughout the pregnancy.

Dental Health Maintenance Organization (DHMO) Texas and California Only 

Dental Provider Products Overview

ePayment Center Setup and Demo

ePayment Center Password Reset Demo

Making Demographic Changes

Smoking Cessation: Oral Health and Tobacco Connection
Learn about the importance of smoking and associated health conditions, and the oral effects of tobacco use and cessation methods.

Submitting a Paper Claim

Get more information about our Medicaid products and the tools and resources designed to support your practice.

Course spotlight

Medicaid Dental Provider Manual

This course provides high-level review of the key areas that you’ll be using frequently, including eligibility verification, claims submission and locating resources that will speed up productivity.

Take the course Medicaid Dental Provider Manual

Additional courses

Dental Care During Pregnancy
Learn about how a mother’s dental conditions affect the developing baby, and dental care considerations throughout the pregnancy.

Dental Hub Portal Training
Register at the Dental Hub to access training videos related to adding a patient, checking a patient’s eligibility, submitting claims & treatment estimates and more

Dental Hub Registration and Overview Training
Are you new to the Dental Hub or need help with registering? Select Get Started to view the registration video or join a live webinar.

Credentialing and Recredentialing with UnitedHealthcare Dental

Dental Provider Products Overview

ePayment Center Setup and Demo

Smoking Cessation: Oral Health and Tobacco Connection
Learn about the importance of smoking and associated health conditions, and the oral effects of tobacco use and cessation methods.

Get more information about our Medicare programs and the tools and resources designed to support your practice.

Course spotlight

Medicare Advantage Video

Find out what Medicare Advantage has in store for you.

Learn more Medicare Advantage Video

For states with specific training requirements, visit the state-specific training page.

Review our Texas Medicaid and CHIP products and information on prior authorizations, appeals and early and periodic screenings.

Course spotlight

UHC Dental Texas Children’s Medicaid and CHIP Overview

This required training* gives an overview on important processes including how to submit appeals, grievances and complaints.

Take the course UHC Dental Texas Children’s Medicaid and CHIP Overview

Additional courses

Texas Medicaid and CHIP Provider Manual Overview – Required training*

Cultural Competency and Americans with Disabilities ActRequired training*

Fraud, Waste and AbuseRequired training*

Texas Health StepsRequired training*

Dental Hub Portal Training
Register at the Dental Hub to access training videos related to adding a patient, checking a patient’s eligibility, submitting claims & treatment estimates and more

Dental Hub Registration and Overview Training
Are you new to the Dental Hub or need help with registering? Select Get Started to view the registration video or join a live webinar.

ePayment Center Setup and Demo

External Medical Review (EMR) Provider Training

Texas IRO-EMR Invoice Process

Specialty Referral for California, Nevada and Texas

*Access required attestation form in online course.

Learn more about all the online solutions to simplify the insurance process and drive operational efficiency.

Course spotlight

Signing Documents Electronically Using Adobe Acrobat

Learn how to electronically sign documents, whose signature is required and system requirements for best experiences.

Take the course Signing Documents Electronically Using Adobe Acrobat

Learn how you can save time, get better documentation and reduce paper by using our online self-service tools.

Course spotlight

UHCdental.com User Guide

Our portal provides robust digital resources when you need them. This course gives you an introduction and tour of our portal features.

Take the course UHCdental.com User Guide

Additional courses

Credentialing and Recredentialing with UHC Dental

Dental Care During Pregnancy
Learn about how a mother’s dental conditions affect the developing baby, and dental care considerations throughout the pregnancy.

Dental Health Maintenance Organization (DHMO) Texas and California Only 

Dental Provider Products Overview

ePayment Center Setup and Demo

ePayment Center Password Reset Demo

Making Demographic Changes

Smoking Cessation: Oral Health and Tobacco Connection
Learn about the importance of smoking and associated health conditions, and the oral effects of tobacco use and cessation methods.

Submitting a Paper Claim

Get more information about our Medicaid products and the tools and resources designed to support your practice.

Course spotlight

Medicaid Dental Provider Manual

This course provides high-level review of the key areas that you’ll be using frequently, including eligibility verification, claims submission and locating resources that will speed up productivity.

Take the course Medicaid Dental Provider Manual

Additional courses

Dental Care During Pregnancy
Learn about how a mother’s dental conditions affect the developing baby, and dental care considerations throughout the pregnancy.

Dental Hub Portal Training
Register at the Dental Hub to access training videos related to adding a patient, checking a patient’s eligibility, submitting claims & treatment estimates and more

Dental Hub Registration and Overview Training
Are you new to the Dental Hub or need help with registering? Select Get Started to view the registration video or join a live webinar.

Credentialing and Recredentialing with UnitedHealthcare Dental

Dental Provider Products Overview

ePayment Center Setup and Demo

Smoking Cessation: Oral Health and Tobacco Connection
Learn about the importance of smoking and associated health conditions, and the oral effects of tobacco use and cessation methods.

Get more information about our Medicare programs and the tools and resources designed to support your practice.

Course spotlight

Medicare Advantage Video

Find out what Medicare Advantage has in store for you.

Learn more Medicare Advantage Video

For states with specific training requirements, visit the state-specific training page.

Review our Texas Medicaid and CHIP products and information on prior authorizations, appeals and early and periodic screenings.

Course spotlight

UHC Dental Texas Children’s Medicaid and CHIP Overview

This required training* gives an overview on important processes including how to submit appeals, grievances and complaints.

Take the course UHC Dental Texas Children’s Medicaid and CHIP Overview

Additional courses

Texas Medicaid and CHIP Provider Manual Overview – Required training*

Cultural Competency and Americans with Disabilities ActRequired training*

Fraud, Waste and AbuseRequired training*

Texas Health StepsRequired training*

Dental Hub Portal Training
Register at the Dental Hub to access training videos related to adding a patient, checking a patient’s eligibility, submitting claims & treatment estimates and more

Dental Hub Registration and Overview Training
Are you new to the Dental Hub or need help with registering? Select Get Started to view the registration video or join a live webinar.

ePayment Center Setup and Demo

External Medical Review (EMR) Provider Training

Texas IRO-EMR Invoice Process

Specialty Referral for California, Nevada and Texas

*Access required attestation form in online course.