California dentists: Language assistance regulations reminder

Q1 Word of Mouth newsletter 2023

The California Department of Managed Health Care mandates that all health plans in California provide language assistance services to members with limited English proficiency (LEP). The regulation that requires all health plans to inform our contracted providers of the services each year went into effective Jan. 1, 2009.

Our policies and procedures on language assistance services are located in your provider manual and on After signing in, click Provider Resources under Quick Links to access the manual.

Review the manual for details and information on how to:

  • Train office staff on handling routine contact with LEP members
  • Access language assistance services for members of Dental Benefit Providers of California

As a contracted provider in California, you may access these services after signing in at